Deepen Donor relationships

The Management Centre

Braynbox is an integrated platform designed to enhance supporter engagement from initial contact to regular donations. Manage supporter information, facilitate donations via direct debit or card, and ensure secure data transfers—all within a compliant and encrypted framework.

Harness the power of data with Braynbox Dashboards

01.

Effective communication

02.

Performance monitoring

03.

Future planning

04.

Better decisions

visual representation of data

easily understand complex information at a glance and make informed decisions based on real-time data.

consolidating key performance indicators (KPIs)

streamline the time and effort required to compile reports across various sources.

Unified Communications

ensures that everyone is on the same page, by improving collaboration and making it easier to report on progress to all stakeholders.

Daily Customer Operations

1. Optimize Your Call Centre Operations

Improve the efficiency of your call centre with tailored screens for inbound, outbound, and welcome interactions. Track calls, manage feedback, and ensure quality control—all from one place.

This setup is perfect for organizations looking to enhance the supporter experience and streamline communication.

2. Streamlined Complaint Resolution

Manage and resolve complaints effectively with our structured template system. Braybox’s Complaints feature offers transparency and automation, enhancing communication between charities, managers, and fundraisers.

Keep track of trends and manage responses efficiently to maintain supporter satisfaction and trust.

3. Enhance Accountability and Training

Record and review calls to ensure quality and compliance in your communications.

Allows for playback and analysis, providing a valuable tool for training and quality assurance purposes.

4. Nurture Potential Donations

Capture information from potential supporters who aren’t ready to commit, and keep them engaged until they are ready to donate.

This feature is vital for building a pipeline of future donors.

Compliancy and Standards

Secure and Compliant Operations

Compliance Documents

Ensure all necessary compliance documents are signed and accessible, enhancing the integrity and audit-readiness of your operations.

Supports organizations in maintaining high compliance standards easily and effectively.

Professionalism Every Step of the Way

Attire Compliance

Since your team represents your brand with professionalism, daily checks on fundraiser attire and badges via automated image captures help maintain compliance and enhance public confidence in your brand and to uphold high standards in field operations.

Empower Your Team with Knowledge

Training

Setup and then provide on-the-go training through the fundraiser app, ensuring that all fundraisers are well-informed and compliant before they start, essential for maintaining high standards and effectiveness in campaign operations.

Plan and Track Fundraiser Visits

Gain valuable insights into which strategies work best, which areas are most receptive, and what times yield the highest engagement.

Connect and Locate

Stay connected with your field teams and track their locations in real-time using our integrated Chat and Geolocation features. Whether sending congratulatory messages or coordinating team movements, these tools help enhance communication and operational efficiency, crucial for managing remote teams effectively.

Map Your Fundraising

Plan and control your fundraising territories with precision. Allocate specific regions to teams, manage licenses, and analyze demographic data to target efforts where they will be most effective. This feature is ideal for organizations looking to maximize their reach while maintaining compliance with local regulations.

Manage Private Sites

Efficiently manage where your fundraisers operate with our Private Sites feature. Book locations, track site performance, and analyze trends to make informed decisions about where to focus efforts. This tool is essential for maximizing the impact of site-based fundraising activities.

Engage Supporters with Exciting Lotteries

Run regulated lotteries to engage supporters and raise funds in a fun and compliant manner. Automate the entire process from ticket sales to prize distribution, simplifying the management of lottery campaigns.